mesitoto Privacy Policy

This page describes what we collect when you use mesitoto and how we keep that data protected. We collect personal information only to operate your account, process deposits and withdrawals, verify your identity, and improve our platform. We do not sell your data to third parties, and we do not share it except where required by law or to process your requests (e.g., payment providers like DANA, e-wallet, mobile banking, local payment, and others).

Our privacy approach on mesitoto is straightforward: we hold personal data for as long as your account is active, and we delete or anonymize it after you close your account (subject to legal retention requirements). We use encryption to protect data in transit and at rest. If you have questions about how we handle your information, this policy answers them. If you still have concerns, you can contact our support team through your FAQ page or account messaging.

We at mesitoto operate across multiple jurisdictions, and our servers may sit outside your home country. By using mesitoto, you agree that your data may be processed in locations other than where you live. We comply with applicable data-protection laws in each jurisdiction where we operate. Our services are available only where local law permits online entertainment access; your use of mesitoto implies you have confirmed compliance with your own jurisdiction's applicable law.

What Data We Collect on mesitoto

When you create an account on mesitoto, we collect:

• Account details: email address, password (hashed, never stored in plain text), username.
• Identity verification: government ID (passport, driving licence, national ID card), date of birth, full name.
• Address proof: utility bill, bank statement, or government letter showing your current address.
• Payment information: the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account). We do not store your card number or wallet PIN; payment processors handle that directly.
• Usage data: which games you play, your account balance, deposits and withdrawals, login times, device type (mobile or desktop).

We also collect cookies on your device. Cookies help us remember your login session, track your preferences (e.g., favourite sports markets like Liga 1 or Piala AFF), and measure site performance. Most cookies expire after 30 days or when you log out. You can disable cookies in your browser settings, though some mesitoto features may not work properly without them.

We do not collect data we do not need. For example, we do not ask for your mother's maiden name, your employer, your salary, or your political views. We collect only what is necessary to verify your identity, process your payments, and let you use mesitoto.

How We Use Your Data and Your Rights on mesitoto

Account operation. We use your email and password to let you log in. Your ID and address proof verify that you are who you claim, which protects both you and mesitoto from fraud. We use your payment method to deposit and withdraw funds. None of this data is used for marketing or sold to third parties.

Third-party processors. When you deposit via DANA, e-wallet, mobile banking, or a bank transfer, your payment details are passed to the payment provider (e.g., local payment Inc., Bank online payment). We do not store these details; the payment provider does. Their privacy policy applies to their handling of your payment data. Similarly, if you request a bank transfer to e-wallet, mobile banking, local payment, or online payment, those banks receive your account information to process the withdrawal. We do not control how they handle your data beyond our contractual agreements with them.

Legal compliance. We may disclose your data to law enforcement, tax authorities, or gambling regulators if required by law. For example, if a court orders us to disclose account information, we comply. We do not volunteer information, but we do not resist lawful orders.

We at mesitoto believe your data is yours. We protect it, we do not sell it, and we delete it when you no longer need your account.

Your rights. You have the right to:

• Access: See what data we hold about you. Log into your mesitoto account and review your profile, verification documents, and transaction history.
• Correct: Update your email, address, or other account details if they change. Contact support if you need to update your ID or address proof.
• Delete: Close your account and request deletion of your data. We delete most personal data within 30 days of account closure, except where law requires us to keep records (e.g., transaction logs for tax or anti-money-laundering purposes). Those records are kept for the minimum time required and then deleted.
• Portability: Request that we export your account data in a machine-readable format (e.g., CSV). Contact support; we will provide a file within 15 business days.

We at mesitoto store your data on servers located in multiple countries. Some servers are in Indonesia; others are in Southeast Asia or internationally. By using mesitoto, you consent to this cross-border data transfer. If you have concerns about data being processed outside your country, contact us before creating an account.

Our data retention policy on mesitoto: account data is kept while your account is active. After you close your account, we retain certain logs (deposits, withdrawals, game outcomes) for seven years to comply with anti-money-laundering (AML) and tax regulations. Personal data (ID, address proof) is deleted within 30 days unless a dispute is open, in which case we keep it until the dispute is resolved. Usage analytics (which games you played, when you logged in) are deleted after 12 months.

If you believe we have mishandled your data or violated this policy, contact us through your account or write to our legal team via legal noticeWe investigate data-protection complaints within 30 days and respond with our findings. If you are unsatisfied, you have the right to file a complaint with your local data-protection authority (e.g., in Jakarta, Surabaya, Bandung, or Medan, depending on your location). We cooperate with these authorities and aim to resolve all concerns fairly.